March 2018:- 
"I am writing because I want to say a big thank you to your caring staff. My auntie arrived there from her sheltered accommodation in Exmouth 5 years ago, in a state of some distress which had developed in her as dementia had overtaken her and she was worried and lonely. I am her next of kin as she never had children, and so my wife and I moved her to what we hoped would be a better place. 
Within two weeks she was visibly better, the anxiety sores on her arms had disappeared and she was calm again. For the last five years until she passed away last month at the age of 95, I noticed on my fortnightly visits to see her that she was always happy there - as happy as one can be at that age - and I have been struck by the quality of the care she received. I want to thank you for providing that care, and to let you know how good I think all your staff have been. It was always a very good and cheerful atmosphere whenever I visited. Every time I visited I was myself treated most helpfully and hospitably, and I got to know the staff quite well. It was always a pleasure to visit because they are all such nice people. 
The least I can do is to pass my experiences on to you as their employer. I think that one of the reasons why it works so well - I do hope that when I reach that difficult time of life I am as fortunate as my auntie was - is because The Larches is a small home not a large one. My auntie always had someone to talk to, the carers as they went about their daily work, so she was not lonely, I think this worked for the carers also, as they enjoyed the banter, which enabled them to enjoy their work and so to work well. 
My mother who died ten years ago, my aunts sister, was looked after when she developed dementia in a much larger care home. While the carers were just as good and caring I noticed that the very size of the home inevitably made it more impersonal, and my mother was not as visibly content as my auntie was. I have to conclude that small homes potentially are more successful than large ones, so I do hope you are able to run The Larches as it is.  
May I finish by reiterating my admiration for and thanks to all your carers at The Larches. 
Yours sincerely DL" 
 
Previous Years:-  
“Thank you all so very much for everything. We will always remember your support  
with much affection” 
 
“I shall be eternally grateful to each and everyone of you for the love, care and attention that has been shown to my father. He has been a demanding and difficult patient but was shown by you all nothing but patience, tolerance and compassion” 
 
“Just a few lines to say thank you all very much for your kindness to me during my stay” 
 
“I am writing on behalf of all the family to thank you for the kindness and care you gave to our mother during her short stay.” 
 
“You and the staff at The Larches have all been so very kind to her so I would not like to single out any names for special mention” 
 
“I think you coped admirably and we are particularly grateful for making the last days as happy as they could be.” 
If you would like to leave any feedback please fill out the for below: 
 
 
 
couple
couple
grandma and grandaughter
Anne Gray Care Limited, The Larches, Canal Hill, Tiverton, Devon, EX16 4JD. Tel: 01884 257355 / 01884 258701 
Head Office: 21 Compass Point, Ensign Way, Hamble, Southampton, Hampshire, SO31 4RA. Company Number - 4707789  
Designed and created by it'seeze